Refund policy

Returns

You have 3 days from the date your order is delivered to request a return.

To be eligible, items must be unopened, unused, and in their original packaging. For hygiene reasons, opened or used pomade can't be returned unless it arrived damaged or incorrect.

To start a return, email exoduspomadebusiness@gmail.com with your order number. We'll reply with return instructions. Items sent back without first requesting a return won't be accepted.

Return shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or incorrect, email exoduspomadebusiness@gmail.com within 3 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 5-10 business days; your bank may take additional time to post it.

Subscriptions